Return and Refund Policy

At thealphathings.com, we want you to be completely satisfied with your purchase. If you are not, we are here to help. Please read this policy carefully to understand our process for returns, refunds, and exchanges.

1. Eligibility for Returns

• Return Window: You may return items within 14 days of the delivery date for a full refund or exchange. Items returned after 14 days will not be eligible for a refund or exchange.
• Condition of Items: To be eligible for a return, the item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging with all tags, labels, or seals intact.
• Non-Returnable Items: The following items are not eligible for returns or refunds:
  • Opened or used skincare products (for hygiene reasons)
  • Final sale or clearance items
  If your item falls into one of these categories, we regret that we cannot process a return.

2. Return Process

If you wish to return an eligible item, follow these steps:

• Step 1: Contact Us: Send an email to thealphathings080@gmail.com with your order number, a description of the item(s) you wish to return, and the reason for the return. We will review your request and provide you with return instructions.
• Step 2: Packaging and Shipping: Pack the item(s) securely in the original packaging, including any documentation, and ship it back to the address provided by our customer service team. Please use a trackable shipping service or purchase shipping insurance to ensure the package reaches us safely. Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., incorrect or defective item).
• Step 3: Inspection and Approval: Once we receive your return, we will inspect the item(s) to ensure they meet the eligibility criteria. We will notify you of the approval or rejection of your refund via email.

3. Refunds

• Refund Method: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5 to 7 business days. Depending on your financial institution, it may take additional time for the refund to reflect in your account.
• Partial Refunds: In certain situations, only partial refunds may be granted (e.g., if an item is returned damaged, missing parts, or not in its original condition for reasons not due to our error).
• Original Shipping Fees: Original shipping fees are non-refundable unless the return is due to a mistake on our part (e.g., incorrect or damaged items). If you received free shipping on your order, the cost of shipping will be deducted from your refund.
• Sale Items: Only regular-priced items may be refunded. Sale or discounted items cannot be refunded unless they are defective or damaged upon arrival.

4. Exchanges

If you received a defective or damaged item, we will gladly exchange it for the same item at no additional cost. To request an exchange, contact us at thealphathings080@gmail.com with details of the defect or damage, along with photos if applicable. If the item is out of stock, you may choose to receive a refund or exchange for a similar item of equal value.

Exchanging for a Different Item: If you wish to exchange your item for a different one (e.g., size or color), you may return the original item within the return window and place a new order for the desired item. The original item must meet the return eligibility criteria mentioned above.

5. Late or Missing Refunds

If you haven’t received your refund after the specified time:

• Check your bank account again.
• Contact your credit card company; it may take some time before your refund is officially posted.
• Contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at thealphathings080@gmail.com.

6. Damaged or Incorrect Items

We carefully inspect each order before shipping, but if you receive an incorrect, damaged, or defective item, please notify us immediately. We will arrange for the item to be returned at no cost to you and provide a full refund or replacement. In such cases:

• Contact Us Within 2 Days: Send us an email at thealphathings080@gmail.com with photos of the damaged item and your order number.
• Resolution: We will arrange for a replacement or a full refund (including original shipping fees) after we receive the damaged item back.

7. Return Shipping Costs

Customers are responsible for paying the return shipping costs unless the item is defective, damaged, or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

8. Gifts

If you received the item as a gift and it was shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received and inspected, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves, the refund will be sent to the gift giver.

9. Changes to This Policy

We reserve the right to modify or update this Return and Refund Policy at any time without prior notice. Any changes will be posted on this page, and the updated policy will apply to all orders placed after the modification date.

10. Contact Information

If you have any questions about our Return and Refund Policy, or if you need assistance with your return, please contact us at:

Email: thealphathings080@gmail.com