Shipping Policy

At thealphathings.com, we are committed to ensuring your orders are delivered in a timely and secure manner. This Shipping Policy outlines the terms and conditions related to the processing, handling, shipping, and delivery of your orders. Please review this policy carefully before making any purchase.

1. Order Processing Time

• Order Confirmation: Once your order is placed and payment is confirmed, you will receive an email notification with your order details. Please ensure that the information provided is accurate. If you notice any errors, contact us immediately at thealphathings080@gmail.com.
• Processing Time: We strive to process all orders within [1-3] business days after confirmation of payment. Orders placed on weekends or holidays will be processed the next business day.
• Out-of-Stock Items: In the event that an item in your order is out of stock or unavailable, we will notify you via email and offer a choice of a replacement item or a refund.

2. Shipping Methods and Delivery Times

We offer various shipping options to suit your needs. The shipping fees and delivery times will vary depending on your location and the selected shipping method:

• Standard Shipping: Typically delivers within 6 to 9 business days after processing, depending on the destination.
• Express Shipping: Typically delivers within 4 to 7 business days for faster delivery, subject to availability.

Please note that delivery times are estimates and not guaranteed. Delays may occur due to factors outside of our control, such as weather conditions, customs processing, or postal strikes.

3. Shipping Rates

• Domestic Shipping: Shipping rates within India will vary depending on the size, weight, and destination of your order. Final shipping costs will be calculated at checkout based on the shipping method you choose.

4. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number and instructions on how to track your package. You can use this tracking number on the carrier’s website to view the status and estimated delivery date of your order.

5. Shipping Restrictions

• Delivery Locations: We currently ship to all over India.
• PO Boxes and APO/FPO Addresses: Some carriers may not deliver to P.O. Boxes or military addresses (APO/FPO). If this applies to your order, please provide a valid physical address for delivery.

6. Order Modifications and Cancellations

• Modifications: If you need to modify your order (e.g., change the shipping address or update an item), please contact us at thealphathings080@gmail.com as soon as possible after placing your order. We will do our best to accommodate changes before the order is processed and shipped, but we cannot guarantee modifications after the order has been dispatched.
• Order Cancellations: Once an order has been processed and shipped, it cannot be canceled. If you wish to cancel an order before it has been shipped, please contact us immediately. We will provide a full refund if the cancellation is successful.

7. Lost or Damaged Packages

• Lost Packages: While we take every measure to ensure the safe delivery of your order, we are not responsible for packages lost in transit. If your package has not arrived within the estimated delivery time, please contact us at thealphathings080@gmail.com, and we will work with the shipping carrier to locate your package.
• Damaged Packages: If your package arrives damaged, please notify us immediately and provide photographs of the damaged item(s) and packaging. We will assist you in filing a claim with the carrier and arrange for a replacement or refund, as appropriate.

8. Undeliverable Packages

In the event that a package is returned to us as undeliverable (e.g., due to incorrect address, failed delivery attempts, or refusal of delivery), we will contact you to confirm the address or arrange for reshipment. Additional shipping charges may apply if the package needs to be reshipped.

9. Pre-Orders

For items marked as pre-orders, shipping dates will be specified in the product description. Please note that the estimated shipping date is subject to change, and we will notify you of any delays or updates.

10. Contact Us

If you have any questions or concerns about this Shipping Policy or need assistance with your order, please contact us at:

Email: thealphathings080@gmail.com